Sales (Used) - Alexandria, VA

BrianCarBuyer
Car buying can be difficult to say the least but the staff at Koeppel Subaru work hard to make car buying a great experience. Nino Tirburzi (Sales) and Maureen Heffernan (Finance) truly deserve a 5-star rating for their services. Nino (Sales) was excellent all around, specifically he tries his best to attend your every need and has some of the best customer service skills I have experienced in any service industry. He is very knowledgeable on the technical specifications of the cars he sells. He is also honest and genuine two words not often synonymous with car sales. Maureen (Finance) was very knowledgeable and easy-going in processing my Finance application. Maureen works with numerous banks and has made the application process and procedure very easy to understand and follow. Just like with any major purchase you should come prepared to do business and if you do Maureen will reward your efforts. These guys truly are the best in their respective platforms. I'm so glad that I purchased my car here. Buying a car has never been so pleasant!!!!
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Sales (Used) - Bayside, NY

veselin
I want to say Thank you to Koeppel Subaru.Outstanding customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru.
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Service - Brooklyn, NY

asterios
I was getting some warning lights on my relatively new Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appointment time that was 10 days away. Koeppel gave me a decent appointment date, turned around the car quickly, and were pretty nice about it. My one gripe would be that there are times during the day when nobody from service is answering the phone - I had to try them a handful of times in order to get that appointment. But, I'm glad I persevered.
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Sales (New) - Brooklyn, NY

jeff262
Entered the process a bit jaded from other dealers but all went well and feel good about recommending Koeppel Subaru. I feel they worked with me to make a fair deal and I ended up with an affordable lease on a car I've always wanted.
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Sales (New) - Richmond Hill, NY

jros615
I have been shopping around for a new car for quite some time now and have been interested in the WRX. I came into Koppel Subaru out on a limb to see what they had/offered. After a few seconds of looking around, I was approached by Sergey, asking me if I needed any help. I told him my situation, and what I was looking for. He showed me the wrx that they had in stock. I asked if it was possible to go out on a test drive. Sergey without hesitation nor being pushy got the keys, and went out for a drive. I loved the car! And lucky me, they had 1 of the 2 colors I was looking for and all the options. The biggest problem for me was not finding it for the right price. We negotiated on the price, and Sergey hands down gave me the best price than anybody else has! So I had to take it! I am in love and thrilled about the car, and service that Sergey has given me. He was attentive, easy going, and spoke to you like a friend and not a salesperson- which I admire since my job is sales too. I knew alot about the features of the WRX, but Sergey was very knowledgeable and showed/told me other things that I didnt know. I would easily recommend him to anyone who is looking to purchase a Subaru in the future. Thank you for the great service!
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Sales (New) - Flushing, NY

Flip500
We needed a new car for one of my colleagues to use. Having bought an Impreza from Jimmy previously I checked to see if he was in and headed over. Through work we've purchased more than 3 vehicles in the past year and I'm currently helping my friend buy a used car. Without a doubt Jimmy is the BEST experience I've had bar none. There is no B.S.ing nor smoke and mirrors. We put 3 quarters into the machine, walked 2 blocks, managed to buy the EXACT Forester we wanted at the EXACT price we wanted and still have time left on the meter. The entire process took less than 35 mins INCLUDING the test drive. Went back to work got the check and left with the car before dinner. I would recommend Koeppel Subaru to anyone who wants a painless buying experience. When I'm ready for Subaru #3 this is where I'll be buying it.
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Sales (New) - Forest Hills, NY

rigostar1931
Koeppel Subaru was the first dealership I visited after deciding to test drive the new Forester. Nino was my sales guy and I couldn't have asked for a better experience. During my first visit, Nino was great. He was polite and did not pressure me with the usual salesman dialogue. We couldn't agree on a price after I test drove the Forester but we left on good terms. I decided to visit other dealerships in the NYC area but I soon realized that I should have stayed with Nino. The other dealerships weren't as receptive to my needs and I just felt a poor vibe. After a few days, Nino called me to follow up and I decided to revisit his dealership. We settled on a great price and left with my new Forester on the same day! Nino made my first car purchase as painless as possible. I hope he remains at Subaru because I will definitely recommend him to my friends and family.
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Sales (New) - Brooklyn, NY

chihung3139
After a bad experience with Bay Ridge Subaru, I did a search and found Koeppel Subaru. Tried to call to make appointment at 1:30PM to test drive the Forester XT at 3:30PM. Went to voice mail. I hung up, and started an Internet Chat, I asked if they have the car for test drive. Teh sales checked the inventory and said they have one for test drive and I can go at 3:30PM. So I had my friend drove me to the dealer I told the sales that I made an appointment to test the Forester XT. He said it was sold this morning, but I said the Internet sales told me I can come to test drive the car. All he said sorry she didn't know the car was sold. At that point I was already pissed. Then I asked can I test the Outback V6, He said he have it ,but I cannot test drive it, but you can test drive the regular forester. This is just to say how unprofessional they are. I am very interested getting the Forester XP, but the bad experience with Koeppel Subaru and Bay Ridge Subaru make me to think about their customer service.
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Sales (New) - New York, NY

peterschwab
I worked primarily with Sergey Nikolenko but also with Jimmy Bozza, the sales manager and Maureen Heffernan, the business manager. All were very easy to work with and made buying my new Impreza absolutely tension-free. Indeed, I had called before arriving at the dealership indicating that I was interested in the hatchback and when I arrived Sergey had the model and color I wanted in the showroom. I bought it. All were as accomodating as could be and saw to it that the purchase of the car was easy. Sergey did all he could to put me at ease, and to explain every detail about the car. He drove me to the bank so I could deal with the payment of the car, he and Jimmy took my 14 year old trade-in off my hands and even gave me the dollar value of its worth; indeed they all did everything they could to just make the purchase easy and fast. The group was as friendly as you could want. I love driving the Impreza. I live in Manhattan and Koeppel Subaru is in Long Island City--but it is a quick drive from mid-Manhattan. I would recommend Koeppel Subaru to anyone interested in buying a new car. I have had no experience yet with the service department but if, as I assume, it is anything like the dealership itself I will be absolutely delighted. If you want to buy a terrific automobile at an engaging and welcoming dealership with really nice sales people this is the place to go. Peter S.
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Sales (New) - Brooklyn, NY

BMcG
Our experience at Koepel was friendly,professional and extremely satisfying. Nino Tribuzi was wonderful from beginning to end of our purchase. Koepel was our first dealer stop and had clearly planned to visit Honda right after. We never made it to Honda. Nino walked us through all the benefits of the Forester Touring .and let us test drive it with him. We were only interested in the sage green color and could not wait to special order. Nino's general manager searched two times to find the car in the area and did. We picked the car up today and love it. We were concerned about changing from an MDX to the Forester but have to say it is more comfortable by far. The ride and responsiveness is far better. Maureen Heffernan, the business manager, was very friendly, informative and clearly fully on top everything, She really helped us to understand and pick all the warranties and services we needed and it was fun. Thank you all and we will see you at our first servicing.
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