I went in to Koeppel to look at the 2012 Subarus, after having owned one for 12 years. I dealt with Sergey,and it was a positive experience from the beginning. He was really knowlegeable and answered all my questions, and stuck with me when I was not sure and came back twice. I feel like he also did a lot to make sure my price point was met. When I actually picked up the car, I appreciated the time he took to show me how everything worked, set up my bluetooth and make sure my every request was met. I'd give the whole experience a 5 on everything, and only gave it a 4 on price because I am very tough customer--even with that, he did really, really well on the price for me.